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What Makes a Great Car Dealership?


Choosing a car dealership to work with on your next new or used vehicle purchase is a big deal. You want to know that the partner you choose is trustworthy, reliable, and is looking out for you every step of the way. While great products and a slick show room are nice to see, the real value of a good dealership lies in it’s principles, and how those play out in action.

Responsiveness - How responsive a dealership is, is a great barometer of how your overall experience is going to unfold. Things like promptly answering the phone, actively greeting you when you come in the door, and responding to your inquiries over the website are not just great customer service, they’re cornerstones of how a company does business. A good dealership will make sure not to keep you waiting, and will ensure you feel valued.

Convenience - Modern dealerships, like ours, offer conveniences like a drive-through service bay, and shuttle services to get you where you need to go after dropping off your car. We have that and more! You’ll be welcomed to a comfortable lounge area complete with television, wi-fi, coffee and cold drinks, and even a café if you’re feeling peckish. Our lounge also includes a dedicated kid’s area, so your little ones will be in heaven.

Display - A good dealership will also have a wide selection of vehicles for you to choose from, on display and easily accessible on our lot and in our showroom. Cleanliness is key, and we pride ourselves on the tidiness and appearance of our dealership, because we know you do, too.

Teamwork - Our dealership works as a team to make your experience as pleasant and satisfying as possible. A good team has confidence, and their activities have purpose. Everyone you meet at our dealership, in the process of looking at new vehicle, has this in mind and our end goal is to provide an amazing customer experience.

Dynamic – Dealerships that adopt new tools and systems have the upper hand in the competitive vehicle industry. We integrate cutting edge technology, and best practice systems at our dealership - and by re-inventing ourselves every day, you see the best customer service, experience better outcomes, and top-notch service and repair.

Reputation – In the car business, your reputation is your future. What others have to say is always on our mind, and now, more than ever, you have many online options to speak your mind. As a top rated dealership, we have a Google Rating of 4.3/5 with over 1,400 online reviews. We do our best with each individual customer because we value your patronage and know that our reputation is the most important tool we have.

Giving Back – We care about the community of Calgary as much as you do! As a proud member of your community, we support local charities and causes that are important and need our support. A good car dealership knows that there are thing’s more important than cars.

We can’t wait to show you what we have to offer! Come on down to CMP Auto at 1313 36 Street NE in Calgary, and see how we play out these values everyday, so that you can experience the most satisfying car buying experience in the city. Got a question? You can also give us a call at (403) 207-1000, and we’ll be happy to hear from you. See you soon!


What Makes a Great Car Dealership? - CMP Auto

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